Refund policy

I JUST PLACED AN ORDER, BUT I NEED TO CANCEL IT.

We understand that plans change and that orders may need to be canceled. Please contact customer service as soon as possible and we will try to cancel the order before it has been shipped. If the order has already been shipped, the customer will assume all responsibility to return the shipment back to Revo Wholesale in its original condition. Once returned, then your refund will be for the items shipped minus a 20% restocking fee. If the products are not returned in original condition, no refund will be issued.

I PLACED A DUPLICATE ORDER, I ONLY NEED ONE.

Please contact customer service as soon as possible. A duplicate transaction may have been submitted by your web browser if you reloaded the order page or pressed the back button when submitting your order. We will try to cancel the duplicate order before it ships. If the duplicate order has been shipped, the customer will assume all responsibility to return the duplicate shipment back to Revo Wholesale in its original condition. Once returned, your refund will be for the items shipped minus a 20% restocking fee. If the products are not returned in original condition, no refund will be issued.

I AM MISSING CANDY FROM MY ORDER.

Large quantity orders are typically shipped in several boxes, so you may also want to confirm that you have received all related shipments from the carrier. (You can track the status of your shipment using the tracking numbers emailed to your registered account). Also, items may be repacked in protective bags, please be sure to open and check these bags for your items. After confirming all of the information, if you believe that you are still missing items from your order, please contact customer service immediately and a representative will be able to assist you. Any re-shipments of products will be processed using the same shipping method as the original order.

I RECEIVED THE WRONG ITEMS.

Please make sure you have checked the original email order confirmation to verify the products that you have purchased. After confirming all of the information, if you believe you have received the wrong products, please contact customer service immediately and a representative will be able to assist you with returning the incorrect item/s at no extra cost to you and will arrange a re-shipment of the correct item. Any re-shipments of products will be processed using the same shipping method as the original order. Claims must be made within 72 hours of delivery of the package. Please do not open or consume the incorrect item as this may invalidate any claims being made. 

THE COLOR OF THE ITEM I RECEIVED DOESN’T MATCH THE PICTURE ONLINE.

Double-check that the item you received is in fact the item listed on your order confirmation. If you determine that you have received the correct item, then it may be a matter of match color variance (for example, if you purchased pink gummies and received a package of a lighter shade of pink gummies). Because manufacturers produce candies in large batches, the color of the finished product may appear slightly different from one batch to another. Additionally, you may want to look at the item on a different computer monitor to confirm its appearance as monitor settings may alter the color of the picture being viewed. If the color appears to be extremely different than the represented item on Revo-Wholesale.com, please contact a customer service representative for assistance. Please do not open or consume the product if you believe the product is incorrect. Items without the original manufacturer's seal will be void of any claim.

I WANT TO MAKE A RETURN/EXCHANGE. 

As part of our 100% satisfaction guarantee, we want you to be completely happy with your purchase. If for any reason you are unsatisfied with your purchase and would like to make a return or exchange, please contact customer service within 72 hours of delivery of your order and a customer service representative will be happy to assist you.

For our customer's information, we are providing the return policy with all of our invoices to keep everyone informed.

1. All returns must be called in within 72 hours of receiving your order
2. Any returns that are called in after this period will receive a 15% restocking fee, as well as any returns that are ordered by mistake or the wrong item number is provided.
3. We will not be able to take back any returns that are not in the original boxes and/or packaging.
4. We would not be able to take back any holiday items after the holiday has passed.
5. If an item is damaged or there is something wrong with an item received we would need to know within 72-hour time frame or we would not be able to take these items back after this point.  As a result, we urge you to check your orders thoroughly when you receive them so that if a return needs to be called in, it is within the provided time.

The customer service representatives repeat descriptions back when item numbers are provided.  Therefore, we strongly suggest that item numbers are used instead of descriptions.  If you would like to request a list of item numbers/descriptions of items that are ordered consistently, we would be able to provide that upon request.

*If you have any questions feel free to give us a call at 1(954) 585-8511

I SELECTED AN EXPEDITED SHIPPING METHOD AND MY ORDER DIDN’T ARRIVE ON TIME.

Before placing your order, please contact customer service to confirm shipping and estimated delivery dates for your order. As the dates provided are only estimates, Additionally, Revo Wholesale cannot be held responsible for delays in delivery that are outside of our direct control (for example, hurricanes, snow storms, traffic, etc). Please plan accordingly to ensure that your order is delivered in time.

MY CHOCOLATE MELTED.

Please contact customer service immediately if you have received a package that contains melted candy. Claims must be made within 24 hours of delivery of the package. 

SPECIAL ORDERS

No returns on special order products.

SEASONAL ORDERS

Due to the limited quantity of seasonal candies, please note that the purchase of all seasonal merchandise, perishable or non-perishable, is nonreturnable.

MISSING ITEMS

In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by Fed Ex tracking. We will compare items ordered as well as the physical weight of the package and issue a store credit accordingly.